• You can get an AirPod replacement by Apple or an Apple Authorized Service Provider, as you possibly can along with your charging case, battery, or ear suggestions. 
  • Certain fashions of Apple AirPods Pro made earlier than October 2020 are eligible for a free service program for sound points.
  • Apple can substitute misplaced or broken AirPods for these with and with out an AppleCare guarantee for a payment.
  • Visit Insider’s Tech Reference library for extra tales.

Whether you have by accident broken or misplaced one or each of your AirPods or your charging case, otherwise you want to substitute the battery or ear suggestions, Apple — or an Apple Authorized Service Provider — can service your product. 

Whether or not you may have to pay to your service will depend on the problem you’ve got and whether or not it is lined by guarantee. How a lot you pay will rely upon whether or not or not you’ve got AppleCare and what you want to be repaired or changed. 

Here are the completely different service and restore choices Apple presents for AirPods. 

How to substitute your Apple AirPods

To have your AirPods serviced, you’ve got a number of choices. First, you possibly can make an Apple Genius Bar appointment and deliver them into an Apple Store or an Apple Authorized Service Provider. You’ll want to have your AirPods and serial quantity readily available, which yow will discover in your Charging Case, the unique gross sales receipt, or the unique AirPods field. 

If you’d want to mail your product to Apple for service, name Apple Support. Before talking to an Apple Support advisor, make certain to find the serial quantity of your machine. It will take a few week to obtain your replacement AirPods or Charging Case. You can verify the standing of a service request right here.

How to substitute your Apple AirPods Pro totally free

Apple has a free service program for sure AirPods Pro fashions with sound points. It applies to affected items manufactured earlier than October 2020. Sound points for affected AirPods Pro might embrace crackling or static sounds whereas exercising or speaking on the cellphone and the Active Noise Cancellation not working because it ought to (shedding base sound or listening to extra background sounds).

Certain Apple AirPod Pro customers can get a free restore.

Phil Barker/Future Publishing through Getty Images


Apple will service affected AirPods Pro totally free. You could make an appointment and deliver them into an Apple Store or an Authorized Service Provider, or name Apple Support to mail your AirPods in for service. Once Apple receives your product, it is going to be first examined to decide whether or not or not it is eligible for this system. Apple will substitute AirPods Pro with a confirmed sound concern. AirPods Pro instances usually are not affected by the sound concern and is not going to get replaced. Note that this program covers affected AirPods Pro items for 2 years after they’re bought.

Understanding your AirPod guarantee

Depending on the problem you are experiencing along with your AirPods or Charging Case, there’s an opportunity chances are you’ll not have to pay to have them serviced — as long as the issue is roofed by Apple’s One Year Limited Warranty, AppleCare+, or shopper regulation. You will want to pay out-of-warranty charges to get your AirPods serviced in case your restore just isn’t lined by certainly one of these three issues.

The Apple One Year Limited Warranty covers manufacturing defects of iPhones and Apple-branded equipment (like AirPods) for one yr, ranging from the date you bought the product. It doesn’t cowl damages incurred by accidents or unauthorized modifications of an Apple product. You can verify your protection standing right here.

Apple Genius Bar

You can make clear guarantee particulars with an AppleCare+ or Genius Bar affiliate.

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AppleCare+ for Headphones extends the Apple One Year Limited Warranty to two years (ranging from the date AppleCare+ is bought). It covers up to two incidents associated to unintended injury each 12 months, topic to a service payment of $29 per incident (plus relevant tax). Customers with AppleCare+ can return their broken AirPods and/or Charging Case to Apple, and they are going to substitute the gadgets. You can verify your protection standing right here.

Lastly, relying on the nation or area the place you reside or the place you bought your Apple product, your restore could also be lined by shopper safety legal guidelines. You can study your shopper regulation rights in your area right here.

Whether you’re below guarantee or not, Apple has an after-service assure. Apple ensures any service achieved to their merchandise for 90 days or till your Apple guarantee ends, whichever of the 2 is longer. This assure applies to merchandise serviced by Apple instantly or an Apple Authorized Service Provider.

Replacement for broken AirPods versus misplaced AirPods

If one or each of your AirPods is bodily broken or the Charging Case is broken, Apple can substitute them for an out-of-warranty payment. If AppleCare+ covers your machine, you may be charged a service payment for every incident. 

For AirPods Max, the AppleCare+ payment per incident is $29, and the out-of-warranty payment depends on the kind of restore required. You’ll want to ask an Apple service consultant to get an estimate.

For AirPods Pro, the AppleCare+ payment per incident is $29, and the out-of-warranty payment is $89 per AirPod or Charging Case. 

For AirPods, the AppleCare+ payment per incident is $29, and the out-of-warranty payment is $69 per AirPod, $59 for a Charging Case, and $69 for a Wireless Charging Case. Note that each one out-of-warranty charges are additionally topic to tax, plus a $6.95 transport payment.

Apple AirPods and charging case

You can substitute your AirPods in addition to their charging case.

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If you have misplaced one or each AirPods or your Charging Case, you should buy a model new one to substitute it. Unfortunately, AppleCare+ for Headphones doesn’t cowl AirPods which were misplaced or stolen. The misplaced payment for AirPods Pro is $89 every and $99 for the Charging Case. 

The misplaced payment for AirPods is $69 every, $59 for a Charging Case, and $79 for a Wireless Charging Case. Lost charges are additionally topic to tax, plus a $6.95 transport payment. Before requesting a replacement, you possibly can use the Find My app to find misplaced AirPods.

AirPod battery service and AirPod Pro suggestions replacement

For battery points lined by the Apple Limited Warranty, AppleCare+, or shopper regulation, Apple will service AirPods totally free. Note that this doesn’t embrace batteries which have worn down from common use. 

For these situations, Apple presents out-of-warranty battery service for a payment. This rule’s exception is merchandise lined by AppleCare+ with a battery that holds lower than 80 p.c of its authentic capability. For these instances, Apple will service the battery at no extra value.

Apple AirPods Pro charging case

Your AirPods battery and suggestions can be changed at value.

Phil Barker/Future Publishing through Getty Images


The battery service payment is $79 for AirPods Max, $49 for every AirPod or AirPod Pro, and $49 for Charging Cases. Battery service charges are additionally topic to tax and a $6.95 transport payment. For recommendations on charging your AirPods, try this Apple Support hyperlink.

For the versatile silicone suggestions that click on into AirPods Pro, Apple will substitute these ear suggestions at no extra cost, so long as the Apple Limited Warranty covers the problem. For misplaced ear suggestions, or for those who simply need to have extras readily available, you should buy them on the Apple Online Store with free transport.