SINGAPORE, 29 June 2020: Amadeus, a know-how firm serving the journey commerce, launched a brand new on-line bot often known as Travel-19 that claims to reply all our Covid-19 and journey questions.

Most of Amadeus’ on-line options goal journey brokers and give attention to airline providers, however this one is an efficient instance of a journey commerce software program large reaching out to journey shoppers, a lot of whom plan and guide their very own journey.

“Although travel restrictions are starting to ease, we see big differences in rules and restrictions around the world, and the situation is changing all the time,” stated Amadeus head of traveller & buyer discovery, analysis, innovation & ecosystems, strategic progress companies, Nicolas Martiquet within the media assertion.

The on-line bot gives one easy-to-use interface to assist
travellers plan and handle upcoming journeys amid the continued Covid-19 disaster. It
contains solutions to questions on journey cancellations, impacts on flights, and
the most recent journey restrictions and authorities advisories in relation to extra
than 350 airways worldwide.

We examined the chatbot with a query on entry formalities to Cambodia.

It got here up with the goodies, properly most of them because the
chatbot omitted to say travellers should deposit USD3,000 in money or through a credit score
card with a financial institution on the airport to cowl Covid-19 take a look at charges, lodging
in the course of the testing interval and potential quarantine prices.

It did point out that if “one particular person in your celebration is examined
constructive, you’ll have to all endure a 14-day quarantine at a delegated
authorities location.”

The precise rule states that you just and the complete planeload of passengers you travelled with will share that very same destiny not only a explicit “party” of travellers.

If everybody on a flight arriving at a Cambodian airport checks Covid-19 detrimental they’ll proceed with their vacation with out getting into the 14-day government-supervised quarantine. If only one experiences constructive everybody will get the “go-to quarantine” card. That’s when the USD3,000 deposit clicks in to cowl all the prices that you need to pay together with a second take a look at a day earlier than you’re on account of exit quarantine.

The definition of well timed updates might be challenged too. The chatbot suggestions was based mostly on data up to date on 11 June. Cambodia’s aviation authorities refreshed some arrival particulars on 26 June. The Amadeus chatbot might want to hit the refresh button extra incessantly.

The chatbot’s guidelines on journey to Cambodia

“Updated 11 June 2020: Cambodian frontiers are not closed, but there is restricted entry into Cambodia. First, all foreigners must apply for a visa: there is no entry which is visa-free. Part of the visa application is to provide proof of health insurance coverage up to $50,000 and a negative Covid-19 no more than 72 hours prior to departure. Second, upon arrival in Cambodia, visitors will be tested again, and be subject to a 14-day quarantine in all cases. After quarantining 24 to 48 hours for the results, if one person in your party is tested positive, you will have to all undergo a 14-day quarantine at a designated government location. Otherwise, if results are negative, the quarantine can happen at any other place, and a new test will have to be taken after 13 days. All quarantine costs must be borne by the traveller.”