• Three Taco Bell shops have been modified into the chain’s new small-format Go Mobile design.
  • The chain says 1,000 ‘bellhops’ with iPads will take orders at drive-thru lanes all through the US.
  • A Cantina retailer, initially geared for dine-in, has added a drive-thru lane due to the pandemic.  
  • See extra tales on Insider’s enterprise web page.

More than a yr after proposing a plan to roll out dine-in-focused life-style shops, Taco Bell is tweaking its retailer growth plans.

The Irvine, California-based fast-food chain stated Tuesday that its subsequent 1,000 eating places shall be modernized with options that mirror rising client demand for handy, contactless ordering, a development accelerated through the pandemic. New format shops will characteristic order-taking bellhops on the drive-thru and kiosk-only ordering. Modifications are additionally being made to the chain’s dine-in-focused Cantina idea.

Some of those modifications have been launched final summer time when Taco Bell launched its new “Go Mobile” restaurant format with twin drive-thru lanes. One lane can be devoted to conventional drive-thru orders, whereas the opposite can be designed for the pickup of cell orders – comparable to Chipotle Mexican Grill’s Chipotlanes

On Tuesday, the chain stated these plans are beginning to gel.

Three shops in Texas and Oklahoma have been modified to undertake the Go Mobile format, whereas a Taco Bell Cantina in Northern California has added a drive-thru lane. The latter represents a major about-face for the Cantina idea, initially developed to accommodate dine-in visitors in densely populated city cities like Chicago, Las Vegas, London, and New York. 

Read extra: How Taco Bell, Burger King, and Chipotle are pushing diners away from DoorDash and Uber Eats and reclaiming buyer knowledge

But, the Yum Brands division stated Tuesday that the “prioritization of drive-thru service during the pandemic” triggered the adoption of a drive-thru on the Cantina idea in Danville, California. The experiential idea nonetheless options dine-in parts corresponding to an outside fireplace pit, a sport space, and a full bar which is able to serve diners when it’s protected to achieve this, the chain stated.

Mike Grams, Taco Bell’s international chief working officer, stated the chain’s restaurant portfolio is quickly evolving because it strikes “a crucial balance between being technology-forward and social-oriented.”

“Even amid the challenging pandemic, we are continuing to grow due in large part to the strength in our franchise partnerships as well as the flexible formats we offer,” Grams stated in an announcement.

The chain stated it’s going to proceed to construct vacation spot Cantina eating places, however on the identical time, it’s going to prioritize rising eating places that “maximize efficiency for on-the-go customers” just like the Go Mobile eating places. 

Before the pandemic, 3% of Taco Bell gross sales got here from digital orders. Now, that quantity has surged to about 20%. That’s compelled the chain to rethink retailer designs.

Three Taco Bells in Oklahoma and Texas have added twin drive-thru lanes as a part of the brand new Go Mobile format.

Taco Bell


The chain, which has about 7,400 places, plans to rework or construct a further 30 shops into the Go Mobile mannequin by the top of the yr.  New shops could have smaller eating rooms and be about 1,325 sq. ft. That’s greater than 1,000-square ft smaller than a normal Taco Bell restaurant. 

Read extra: Chipotle CEO Brian Niccol on combat for earnings between the chain and supply operators like DoorDash: ‘Our margins are simply as essential as their margins.’

A key characteristic of the Go Mobile idea, order-taking bellhops on the drive-thru, can even be prolonged to conventional shops to assist enhance drive-thru wait instances, the chain stated.

Consumers will begin to see about 1,000 of those “concierge service of team members” taking orders with iPads at eating places throughout the US by the summer time. Chick-fil-A and In-N-Out Burger additionally station staff on the drive-thru to take orders with tablets. 

Taco Bell stated it’s also opening a “kiosk-focused” restaurant in Manhattan that’s designed for a totally digital in-person expertise. The chain didn’t present additional particulars. 

Also coming quickly is a brand new format retailer by Taco Bell franchisee Lee Engler, CEO of Border Foods. He plans to unveil “an industry-defying restaurant” within the coming months, Taco Bell stated.

Taco Bell and Engler didn’t present any additional particulars, solely stating that the brand new idea is predicted to handle the bottleneck at drive-thru home windows. 

“As great as the drive-thru is, a fundamental flaw is bottleneck at the windows,” Engler stated in an announcement. “Our team has set out to creatively solve for that like no one else has done before, and we’re thrilled by positive early responses to our one-of-a-kind concept coming to Brooklyn Park, Minnesota.”

According to Thrillist, metropolis paperwork reveal that Taco Bell is trying to construct an experimental retailer with a “windowless building design that will cater only to takeout orders” from 4 drive-thru lanes fulfilling orders from two separate kitchens. 

Data exhibits that Taco Bell’s concentrate on digital takeout options is a great transfer.

According to a J.D. Power Pulse Survey carried out in January of 2021, retail and restaurant customers are nonetheless gravitating in direction of curbside and residential supply at the same time as enterprise restrictions ease throughout the US. Half of the customers surveyed stated they plan to proceed utilizing curbside pickup and residential supply providers. And, 21% stated they anticipated “to actually increase their use of these services,” the survey states. 

While demand for supply rose considerably through the pandemic, takeout and drive-thru orders are the busiest channels for fast-food chains. According to latest knowledge by The NPD Group, carryout represented 45.8% of whole orders. Drive-thru is 43.5% and supply is 10.7%.